Table of Contents
How many customers does Genesys have?
Genesys Operating Metrics
| Feb, 2015 | Y, 2017 | |
|---|---|---|
| Customers | 4.5 k | |
| New Customers | 500 | |
| Countries | 80 | |
| Interactions per Year |
How big is Genesys?
Genesys (company)
| Genesys headquarters in Daly City, California | |
|---|---|
| Revenue | $1.4 billion (2018) |
| Owner | Hellman & Friedman Permira Technology Crossover Ventures |
| Number of employees | 5,935 |
| Website | www.genesys.com |
Who are Genesys competitors?
Competitors and Alternatives to Genesys
- Avaya.
- Cisco.
- Alvaria.
- Mitel.
- Vocalcom.
- Atos Unify.
- Enghouse Interactive.
- NEC.
What is Genesys telephony?
Telephony is the set of features that administrators use to set up Genesys Cloud communications. For additional interoperability between Genesys Cloud and third-party devices, or to retain your existing carrier service, choose a Bring Your Own Carrier (BYOC) option. …
Is Genesys a global company?
Genesys is the global leader in cloud customer experience and contact center solutions.
Who is the CEO of Genesys?
Tony Bates (May 6, 2019–)
Genesys/CEO
Tony Bates is the Chairman and Chief Executive Officer of Genesys. He leads the company’s strategy, direction and operations in more than 100 countries and oversees a global team of more than 5,000 employees.
Is Genesys a good company?
Genesys is recognized among India’s Best Workplaces in IT & IT-BPM 2019. Every year, Great Place to Work® identifies India’s Best Workplaces in the IT & IT-BPM sector through an objective and rigorous workplace culture assessment process.
What is the Genesys platform?
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. Genesys Cloud is built on top of Amazon Web Services (AWS) and uses a distributed cloud environment that provides secure access to organizations around the world with a marginal IT footprint.
Is Genesys a VoIP?
Genesys Voice Platform is an advanced software-only solution that unifies web and VoIP telephony networks to enable new and powerful voice self-service applications.
What is the purpose of Genesys?
What is Genesys Framework?
The Genesys Framework is a mandatory part of any Genesys-based interaction management system. It provides functions required for the normal operation of any Genesys solution: Configuration centralizes processing and storage of all the data required for Genesys solutions to work within a particular environment.
Where is Genesys headquarters located?
Daly City, CA
Genesys/Headquarters
What kind of company is Genesys Telecommunications Laboratories?
Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software.
When did Genesys software acquire next age technologies?
Genesys acquired Forte Software, Inc. (later renamed Adante), a developer of e-mail management software, in December of that year. The company also acquired Next Age Technologies, a workforce management software developer, in June 1999.
What can a Genesys customer experience look like?
Genesys customers can experience: AI engages customers at the right time and with the right resource and action. Arm your agents with the tools and skills to amaze your customers. Discover lasting ROI from your contact center in months, not years.
When did Genesys go public as a company?
The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQ stock exchange under the ticker symbol GCTI. In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion.