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How do you calculate estimated wait time?
Example: If the existing value for Estimated wait time is 180 sec. and a call was now answered after 160 seconds in queue, the new Estimated wait time is (180+160) / 2 = 170 seconds.
Why is Carvana wait time so long?
On average, vehicles take 18 days to go through our reconditioning process before becoming available for purchase. We ensure that every Carvana vehicle meets our rigorous 150 point inspection standards.
What is expected wait?
Also known as EWT. An estimate of how long a caller will have to wait in queue before being served by a contact-center agent. EWT is based on current and past traffic, handling time, and staffing conditions.
What’s wrong with Carvana?
In August, Carvana received a six-month suspension from selling cars from its dealership in Raleigh, N.C., for violating the state’s dealer-licensing laws, with another location put on probation for more than a year, according to the state’s transportation department.
Can I sell my car to Carvana if I still owe on it?
Yes. Until the sale of your car to Carvana is final, continue to make your normal loan payments to avoid late payment penalties with your lender. Any overpayments will be reimbursed to you.
Does Carvana clean their cars?
We go the extra mile so that your car is looking as good as new. There are a lot of specifics that we won’t list here (we wash, clean, buff, paint, polish, wax, seal), but trust us that when your car arrives, it’s going to look sweet.
Why is Carvana down payment so high?
My down payment is too high. Your down payment is based on the results of your Carvana Financing application and is based on your credit history, yearly income, and the price of the vehicle. Some options to lower your down payment include: Do you have a trade-in vehicle you could apply to your purchase?
Can I trade-in a car that is upside down?
If your car is worth less than what you still owe, you have a negative equity car also known as being “upside-down” or “underwater” on your car loan. When trading in a car with negative equity, you’ll have to pay the difference between the loan balance and the trade-in value.
Where does Carvana ship from?
They can also apply a trade-in, purchase GAP coverage, and add an extended warranty. To finance through Carvana, the company requires you be at least 18 years old, make at least $10,000 per year, and have no active bankruptcies. Carvana doesn’t accept co-signers for financing.
Does Carvana sell flooded cars?
It’s helpful to think about Carvana as a dealership when you consider selling your car with them. If your car has been wrecked it’s also worth noting that while Carvana does purchase vehicles with salvage or rebuilt titles, the car must be in running order in order to be sold.
Why is Carvana bad?
Abysmal trade-in offers Carvana is bafflingly miserly when it comes to trade-in values. While Carmax and dealers typically offer around 40%-60% of Edmunds True Market Value for a trade-in, Carvana seems to offer 25% or less. So, do not sell Carvana your car. It’ll cost you thousands.
Will a dealership buy my car if I still owe money?
You can trade in your car to a dealership if you still owe on it, but it has to be paid off in the process, either with trade equity or out of pocket. Trading in a car you still owe on can be a costly decision if you have negative equity.