What are the variables of satisfaction?

What are the variables of satisfaction?

Thus, six main variables have been built which are considered to influence job satisfaction: perturbing factors, motivation, social interaction, employee characteristics, organizational environment characteristics and organizational perception.

What is the variable of customer satisfaction?

In addition, service frequency, reliability, convenience and responsiveness are service quality variables that are considered important in customer satisfaction [10]. According to [11] quality is consistently doing the right thing right. It is a complex process to measure consumer perception of service quality.

Is satisfaction a dependent variable?

Dependent variables are usually the things you care about but can’t affect directly, such as profitability, customer satisfaction, and customer loyalty. For example, independent variables include price, features, advertising, and usability.

What type of variable is satisfied with the service?

so for example a dependent variable (customer satisfaction as the independent variable) which is known to be a very reliable and very valid outcome of customer satisfaction.

What are variables in research?

A variable in research simply refers to a person, place, thing, or phenomenon that you are trying to measure in some way. The best way to understand the difference between a dependent and independent variable is that the meaning of each is implied by what the words tell us about the variable you are using..

Which type of research is suitable to know the customer satisfaction level?

Depth interviews and focus groups could prove very useful insights into customer satisfaction and be yet another barometer of performance.

What are the four dimensions of job satisfaction?

They also defined four personal and work outcomes: internal work motivation, growth satisfaction, general satisfaction, and work effectiveness which have been added to the more popular dimensions of job satisfaction assessment: the work itself, pay, promotional opportunities, supervision, and co-worker relations (Smith et al., 1969).

What is the behavioral component of job satisfaction?

Finally, the behavioral component includes people’s actions in relation to their work such as tardiness, working late, faking illness in order to avoid work (Bernstein & Nash, 2008). Job satisfaction refers to the positive attitudes or emotional dispositions people may gain from work or through aspects of work.

Which is the best definition of Job facet satisfaction?

The second is job facet satisfaction, which refers to feelings regarding specific job aspects, such as salary, benefits, work hierarchy (reporting structure), growth opportunities, work environment and the quality of relationships with one’s co-workers (e.g., “Overall, I love my job, but my schedule is difficult to manage.”) (Mueller & Kim, 2008).

Which is the best description of a confounding variable?

A confounding variable, also called a confounder or confounding factor, is a third variable in a study examining a potential cause-and-effect relationship. A confounding variable is related to both the supposed cause and the supposed effect of the study.