Table of Contents
What is the role of the concierge in rooms division operation?
The concierge is a seperste department from the front office room clerks and cashiers. Concierges serve to elevate a property’s marketable value and its image. They provide the special touch services that can cater to a guest’s percise needs. Bell person is mainly to escort guests and transport luggage to their rooms.
What is the main functions of the rooms Division department?
Rooms Division Managers lead, control and supervise the Front Desk, Guest Services and Housekeeping departments. They work closely with Reservations to assure and maximize occupancy rate and revenue and they are also in charge of providing all necessary forecasts.
Which department does the concierge report?
POSITION SUMMARY: Serves as the guest’s liaison for both hotel and non-hotel services. Functions are an extension of front desk agent duties. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities.
What are the importance of room division department in the hotel?
The Rooms Department is very important in the promotion plans of hotel. It affects the overall profit and requires an appropriate strategy for the successful operation of the hotel. Therefore, the manager must have the necessary skills to overcome the current problems in the hotel and be flexible in problem solving.
How does concierge work?
A concierge is responsible for providing local information and helping guests organize any activities they wish to do during their stay. Sometimes the concierge builds a detailed itinerary for a guest, while other times he or she simply answers questions or points guests in the right direction.
What does a concierge do at a hotel?
The concierge is available to answer any guest inquires regarding the city, events, and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales, Front Office, and Bellman/Van, as needed
What are the functions of the rooms division?
Rooms Division Operation-The Functions of Front desk, Reservation, Cashier, Concierge, Housekeeping and Laundry. Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services.
What do front desk clerks do at hotels?
Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts. 2. Maintain an inventory of vacancies, reservations and room assignments
Do you need to do room division management?
As hospitality industry continues to grow, newer and diverse job profiles keep gaining momentum and catch the interest of the youth. Room Division Management is one such field. But one needs to do a Room Division Management course to get a lucrative job in this genre. Read More: What Is Food Production Management?