What is your idea about non voice account?

What is your idea about non voice account?

There are people who work in a call center environment but do not take calls or taking calls at very minimum amount of time. These accounts are what we call non-voice account. If the call center agents are the front lines, they’re often called the “back-office” teams. These are people who’s jobs are purely office work.

What is better non voice or Voice account?

However, non-voice support is definitely faster than your voice channels. Live chat agents are supposed to have the lowest response time, as canned messages can be used for generic queries. On top of these, the live chat interaction can be enhanced with bot-support. That can reduce the response time significantly.

What is the work of non voice?

What is Non-Voice process? Unlike the call center outbound, this process does not require to receive or make a phone call to the customers. This process requires the skill for writing or typing and the ability to understand the type of query for making the right processing.

How do I prepare for a non-voice interview?

A non-voice BPO interview is quite similar to a voice one….

1. What steps have you taken to be more successful in your career?
2. How do you work under pressure?
3. Describe your ideal job.
4. What can you offer us?
5. What are your most redeeming qualities?
6. Can you tell us about your biggest failures and how you dealt with them?

How do you pass a non voice interview?

Always say you work well under pressure….

1. What steps have you taken to be more successful in your career?
2. How do you work under pressure?
3. Describe your ideal job.
4. What can you offer us?
5. What are your most redeeming qualities?
6. Can you tell us about your biggest failures and how you dealt with them?

What attracts you towards a BPO?

The BPO industry is highly competitive. The core qualities that affect success in the BPO industry are hard work, persistence, good communication skills, and a marketable approach to business.

Why do we hire u?

“Honestly, I possess all the skills and experience that you’re looking for. It’s not just my background in the past projects, but also my people skills, which will be applicable in this position. On the other hand, I am a self motivated person and I try to exceed my superior’s expectations with high-quality work.

What do you need to know about non voice process?

For non-voice positions one must have profound writing skills and good computer skills i.e he/she should have complete knowledge of the office applications such as MS Word, MS Excel. Back office job requires you do the job fast and with minimal or no errors. Any process where yoy need to talk less and focus on processing transactions is non-voice.

What does non voice in process mean in BPO?

Non-voice based BPO Processes are typically jobs that do not require direct interaction or voice but rather leading with knowledge, these jobs may include computer work such as a payroll or analyst position. Hope this answer helps, please let me know if you have any other questions! 23 Mar 2016 15:32:44

What does non voice mean in customer service?

By being a non-voice agent, you can be part of this ever-growing industry. Non-voice is a type of customer service wherein agents do not talk to customers, but rather attend to customer inquiries and complaints through email or chat.

What do you need to know to get a voice job?

Voice jobs may require having good oratory skills and good communication ability in English. The non-voice process may not require excellent oratory skills as the persons working here will not have to interact with the customers directly.