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Why are call centers all in India?
Today, having call centers in India has become the norm for several global companies. Many international organizations are also setting up call centers in India, because India has a large qualified workforce and can also provide cost-effective call center outsourcing services.
Is call center legal in India?
If it is domestic calls centre you will need to get a PRI (Primary Rate Interface) connection because SIP is not legal in India. Leased line connections available from Rs. 1,50,00 per Annum for 1:1 2 mbps line. Next you need to consider for a dialer.
Why do call Centres exist?
Call centres are valuable to companies because they provide a platform to customers where the company has the opportunity to enhance its image, resolve problems and to create a stronger customer base.
Is a call center a good job in India?
In India, the customer service jobs are known to be respectable and well-paying, enough to give Krishna the income, and the title, to become a suitable bachelor. While a typical wage earner earns 5,000 rupees a month, a call center employee takes in as much as 15,000 rupees (300 dollars).
Where are most Indian call centers?
BANGALORE: Bangalore remains the most attractive IT/ITeS outsourcing location in the world, and six Indian cities are part of the top 10 most attractive outsourcing locations, says the latest annual ranking by consulting firm Tholons. The other cities are Mumbai, Delhi NCR, Chennai, Hyderabad and Pune.
How do call Centres make money?
A call centre contracted to generate sales will make their money off commission from successful sales. Alternatively, if your call centre is handling the customer service side of an organisation, your business and your agents may be paid by the minute, hour, or call when fielding any inbound calls.
How much do Indian call center workers make?
They will earn as much as 20,000 rupees per month—around $2 per hour, or $5,000 per year if they last that long, which most will not. In a country where per-capita income is about $900 per year, a BPO salary qualifies as middle-class.