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What are the procedures for bomb threat in the hotel?

Admin

What are the procedures for bomb threat in the hotel?

Following actions to be take by the hotel management team: Call up urgent meeting with all HOD’s on the designated area to start the emergency response plan. Notify the Police or other officials responsible for handling Bomb threats . Assist the Police with directions and layout of your hotel to initiate the search.

What questions to ask if you receive a bomb threat?

BOMB THREAT QUESTION What type of bomb is it? What is in the bomb? What will make the bomb explode?

When the front office assistant receives bomb threat call its important for the hotel to?

The person who receives the call should take complete details of the situation and should even try to note down the voice and accent of the person calling regarding a bomb threat. Immediately the hotel should inform the anti-bomb squad and should defuse the bomb after locating the place where it is planted.

What is the bomb threat response plan?

All bomb threats are to be taken seriously. If you receive a bomb threat by phone, remain calm, write down the caller’s exact words, and note the time of the call. Do not use radios, pagers, or cell phones as they can trigger an explosive device. Follow your department’s evacuation procedures.

What code is a bomb threat?

Code purple
Bomb threat (Code purple) Infrastructure and other internal emergencies (Code yellow) Personal threat (Code black)

How we can handle a death of guest in hotel?

Whenever information comes regarding the death of an in-house guest the Front Office Manager should be reported directly who informs the General Manager and the Security Manager. Once the doctor has confirmed the death and the police has given the permission the dead body is removed by the help of a stretcher.

How would you handle a situation of death of a guest in the hotel?

1. Death

  1. The front office staff or housekeeping staff or the concerned person should inform the manager on duty or to the general manager.
  2. Doctor should immediately be called upon to examine the cause of death.
  3. General Manager may decide to call the police.

What steps should a front office manager take in case of death of a guest?

Whenever information comes regarding the death of an in-house guest the Front Office Manager should be reported directly who informs the General Manager and the Security Manager. Later on, the police authority is even told and the hotel doctor is summoned to confirm the death of the guest.

What does Code Purple mean?

Code Purple is when a child greater than 12 months of age is suspected or confirmed as missing.