Does Verint have an API?

Does Verint have an API?

Our APIs also enable integration with a variety of CRM and unified communication systems. Verint has helped thousands of clients integrate with solutions from our partners, including Amazon, Avaya, Cisco, Five9, Microsoft, Salesforce.com and more.

What is Verint software used for?

Verint Performance Management provides a single, standardized framework for tracking, managing, and improving individual and team performance across the organization—from contact centers and branches to back-office operations.

Where is Verint based?

Melville, New York
Verint Systems is a Melville, New York-based analytics company which was founded in 2002. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence.

What is Verint call recording?

Verint® Intelligent Call Recording™ is a single, prepackaged solution that couples voice recording with the power of speech processing, helping you realize more value from captured interactions. Moreover, it can automate call tagging using out-of-the-box call disposition topics, as well as topics that you define.

What is verint DPA chrome trigger?

Verint Desktop and Process Analytics™ (DPA) can capture desktop events that signify key execution points on processes to help you: Visualize process workflows and volumes. Analyze handle times for processes and process steps. Review work items with multi-step, multi-touch processes for quality and compliance.

Is Verint free?

The Verint Community Free Edition is the full community platform with all commercial license features, functions and APIs. The Free Edition is limited only by the total number of applications that can be enabled, limited to a single production server, and only community-based support available.

Does Avaya own Verint?

Delivering a customer experience like no other And now, Avaya has expanded the portfolio of Verint solutions available on its platforms, so there are more options than ever for enhancing customer and employee engagement.

How does Verint call recording work?

Verint Intelligent Call Recording automates manual tagging and call dispositioning methods, helping to enhance and accelerate search and replay. Incorporates the power of speech processing for automatic call disposition, with faster, more accurate search, replay, and reporting by key call topic.

How does verint screen recording work?

The desktop screen is captured in a video file format and automatically uploaded to the media repository server, where the files are merged with the audio counterparts thus providing a single, synchronized media file for playback along with rich metadata.

What is Verint WFO?

Workforce Optimization (WFO) is a unified suite of cloud solutions for capturing interactions and managing the performance of employees across the enterprise. This includes workforce management, call recording, automated quality management, performance management, speech, text, and desktop analytics and much more.

What is verint screen capture module?

Verint offers a comprehensive screen capture solution for widely used unified communications, collaboration, and contact center solutions. Our platform enables centralized, automated capture for any nominated user in your organization while supporting various recording scenarios.

What do you need to know about Verint Systems?

Verint offers a range of services that go beyond deployment, helping you plan, implement, and integrate your solutions efficiently, in a way that’s practical for your business. We also provide the expertise to help you roll out your solutions effectively. We can do more than just get your software up and running.

Why do we need Verint workforce management tools?

Iconic brands depend on Verint WFM Solutions to improve their CX and reduce costs across the enterprise. We get it. Life is more complicated than ever. Your employees demand flexibility to balance their work responsibilities and busy lives.

What can Verint do to help your business?

Verint help customers capture large amounts of information from numerous data types and sources, use analytics to glean insights from the information, and leverage the resulting intelligence to help optimize customer engagement, enhance security, and mitigate risk. What is best? Verint is a global leader in Actionable Intelligence solutions.

What is the total economic impact of Verint?

Forrester Consulting’s The Total Economic Impact™ of Verint study, commissioned by Verint, found that by using WFM customers were able to automate schedule management, improve employee productivity and reduce shrinkage. Performance Management enabled them to automate scorecards and contact center reporting.