Table of Contents
- 1 How do I complain about a service or product?
- 2 Which of the following is a nonprofit agency that helps to resolve disputes between consumers and sellers?
- 3 How do you handle dissatisfied customers?
- 4 How would you address a customer who was dissatisfied with his or her meal?
- 5 How do you handle problems like complaints in service to the diner?
How do I complain about a service or product?
Six Steps to Making a Successful Customer Complaint
- Be Quick. As soon as you find a fault make your complaint.
- Be Polite. Remember, the customer assistant you’re speaking to isn’t the one to blame.
- State the Facts. Keep it simple.
- Don’t Forget The Evidence.
- Persevere.
- Don’t Feel Guilty.
What is the first step in the four step process to address consumer complaints?
The following four steps–uncomplicated, yet effective in nearly every situation–will help you defuse complaints and turn an unhappy person into a loyal fan.
- Listen with an open mind.
- Repeat the problem back.
- Empathize and assure that something will be done.
- Follow up promptly.
Which of the following is a nonprofit agency that helps to resolve disputes between consumers and sellers?
CE Ch 3 CONSUMER RIGHTS Vocab
| A | B |
|---|---|
| BBB | a nonprofit agency that helps to resolve disputes between consumers and sellers |
| cease and desist order | order that requires the company to stop using an unfair practice |
| competition | contest among sellers to win customers |
| CPSC | agency that protects consumers from dangerous products |
How would you handle a dissatisfied customer towards the food?
Apologize to the customer for the problem, empathize with his situation and assure him you will act immediately to address his complaint. This is not the time to worry about who is to blame or to make excuses. Remain calm and try to keep the situation from escalating. Thank the customer for pointing out the problem.
How do you handle dissatisfied customers?
Dealing With Unhappy Customers
- Step One: Adjust Your Mindset.
- Step Two: Listen Actively.
- Step Three: Repeat Their Concerns.
- Step Four: Be Empathic and Apologize.
- Step Five: Present a Solution.
- Step Six: Take Action and Follow Up.
- Step Seven: Use the Feedback.
- Further Tips.
How do I complain about a product example?
I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction). I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).
How would you address a customer who was dissatisfied with his or her meal?
What is the value in money or its equivalent placed on a good or service?
Chapter 25: Price Planning
| Question | Answer |
|---|---|
| the value in money (or its equivalent) placed on a good or service. | Price |
| a calculation that is used to determine the relative profitability of a product | Return on investment (ROI) |
How do you handle problems like complaints in service to the diner?
Practical Ways to Handle Customer Complaints in a Restaurant
- Listen to Your Diners.
- The Customer Is Always Right.
- Be Aware of Body Language.
- Be Empathetic—They Might Just Be Hangry.
- Offer Some Freebie Appetizers or Drinks.
- When All Else Fails.
- Keep in Touch.