Table of Contents
- 1 How do you handle guests on a reservation?
- 2 What should I say in reservation?
- 3 How do you assist guests?
- 4 How do you welcome a guest in a restaurant script?
- 5 How do you communicate with guest in front office?
- 6 Can a hotel call to make a reservation?
- 7 What are the procedures for making a hotel reservation?
How do you handle guests on a reservation?
“Wait for guest’s response.” 5) With pleasure. 8) Mr. Guest name….SOP – How to handle reservation enquiry
- Pick up the call in 3 rings ( current industry standard )
- Smile on the phone (guest can hear you smile)
- Good Morning this is (Mention your hotel name)how may I help you.
What should I say in reservation?
I’d like to make a reservation for tonight at 7 pm. My name is (name). I would like to reserve a table for tonight at 7 pm….
- We want a table by the window if you have one.
- We would like to be seated inside.
- Can you reserve one of your outside tables for us, please?
What do you say when making a hotel reservation?
Say clearly the dates you want, the room type and whether you want breakfast or not. Don’t forget to mention any additional information or special requests. Ask them to confirm your booking. Give them your phone number if you prefer to be contacted that way.
How should you communicate with your guest?
- Keep communication with your guests regular. Prior to their stay guests are going to be highly anticipating their trip.
- Maintain a consistent level of guest service.
- Body language towards your guests is equally important.
- Keep lines of communication with your guests open.
- Be accessible to all guests.
How do you assist guests?
How to Serve the Special Guests
- Escort the guest to the guest table and help him/her to be seated.
- Arrange calm and quite corner with suitable and comfortable chair for the aged guests.
- Always serve the elderly guests first with great care and respect.
- Ask for any special assistance or requirements.
How do you welcome a guest in a restaurant script?
Good (evening), sir….Has a reservation:
- May I have your name, please? (How do you spell that, please?)
- This way please, Mr David. (Escort the guest to their table. Converse with them as you walk.)
- Allow me, Mr. David (when pulling back a chair for the guest or when presenting a napkin).
How do you respond to a restaurant reservation email?
Restaurant Confirmation Email Do’s
- Have a clear and concise subject line.
- Start your email off on the right foot.
- Avoid spelling and grammatical mistakes.
- Personalize the email.
- Be timely.
- Make sure its printer-friendly.
- Make use of the opportunity.
- Promote your social media.
How do you say you have a reservation?
You can also just say “I have a reservation under Franklin”. If I were actually showing up at a restaurant, I’d most frequently use “for” — “Hi, we have a reservation for Franklin.” “In the name of” has a slight implication that you’re making the reservation with a name other than your own.
How do you communicate with guest in front office?
Use a language that can be understood by everyone. If you need to talk to your colleague in the presence of guest, talk in a standard language of communication. Speak only if it is going to be useful to the guests and colleagues. Always speak by maintaining eye contact with the listener.
Can a hotel call to make a reservation?
In a hotel people call not only for making reservation but also for getting information, arranging party, sending message to a guest or making business deal etc. So, first listen carefully to identify what sorts of assistance the caller wants from you.
What to do when your reservation is wait listed?
If the requested date indicates “WAIT-LISTED” then politely inform the guest about the situation and inform him that reservation on that day is wait-listed for that reason you are taking his reservation but not giving full guarantee and request him to check again closer to that requested date.
Which is the first step in the reservation process?
First step of reservation is registered as enquiry of reservation where reservation personnel conduct a brief question answer section with guest or customer to gain various knowledge about reservation which he/she wants to make. The point that are to be recorded are note down below:
What are the procedures for making a hotel reservation?
Procedures are Enquiry for reservations,Determining the room availability,Excepting or dying the request,Documenting the reservation details,Confirming the reservation request,Maintaining the reservation record,Compiling the reservation report