Table of Contents
- 1 How does legislation impact on customer service?
- 2 Which legislation and regulatory requirements affect the processing of customer information?
- 3 How does legislation affect the management and confidentiality of information?
- 4 How does the Data Protection Act protect customers?
- 5 How can you protect the information and details of customers?
How does legislation impact on customer service?
Health and safety legislation affects customer service delivery as it requires staff in an organization to: ensure the safety of themselves and others. ensure all advice covers the safe use of products and services. have up-to-date knowledge of organisational policies and procedures relating to health and safety.
Which legislation and regulatory requirements affect the processing of customer information?
The Data Protection Act (DPA) governs the holding and processing of personal data.
How does legislation affect the management and confidentiality of information?
Explanation as to how legislation affects the management and confidentiality of information can be: deleting personal data and information after it has been used e.g. staff personal details being shredded once the employee has left the organisation (Data Protection Act)
How does legislation affect marketing?
There are a number of advantages and disadvantages of legislation to marketing and sales: ensures a strong brand image. less risk of impersonation by other brands and products. less returns.
How does the legislation affect the selling and promotion of products?
Under the Consumer Rights Act, traders have certain obligations when they supply goods (including digital products) to a consumer. This basically means that your business has to comply with certain rules when you sell things to customers. Under the legislation, the products you sell must: be of a satisfactory quality.
How does the Data Protection Act protect customers?
It was developed to control how personal or customer information is used by organisations or government bodies. It protects people and lays down rules about how data about people can be used. The DPA also applies to information or data stored on a computer or an organised paper filing system about living people.
How can you protect the information and details of customers?
6 Ways to Protect Customer Data
- Stay Current on Encryption Practices.
- Limit Access to Customer Information.
- Collect Only What’s Necessary.
- Consider Destroying Data after You’ve Used It.
- Make Customer Privacy Everyone’s Business.
- Let Customers Know Their Information is Safe.