How would you handle a difficult customer?
First and foremost, listen. Do not try to talk over the customer or argue with them. Let the customer have their say, even if you know what they are going to say next, that they don’t have all the information or that they are mistaken. As you listen, take the opportunity to build rapport with the customer.
How would you solve a difficult or tough situation in your life?
7 Steps To Accept Tough Situations In Life
- Acknowledge the Situation. Sometimes people try to stay in denial when they face a tough situation.
- Develop a Plan.
- Seek Help When Necessary.
- Change What You Can.
- Identify What You Can’t Change.
- Develop Coping Skills to Deal with Your Feelings.
- Focus on What You Can Gain.
What to do when a client is difficult?
Try to show that you understood how the difficult client felt. You want your interviewer to know that you’re capable of looking at a situation from different angles and that you genuinely want to please clients- not just appease them. Also be aware of your gestures and facial expressions when you’re answering the question.
How to answer a difficult customer interview question?
Use respectful language when describing the difficult customer. Choose words that demonstrate you understood why the customer felt upset or frustrated and that reflect your positive attitude. Provide a direct answer. Ensure you actually answer the question the interviewer asks you.
How to deal with a difficult customer at work?
The first important step I took in this situation was staying calm and making sure that he felt heard. I listened carefully to the customer and apologized for the inconvenience. Through empathizing and reassuring that I was there to support him and resolve the matter the tensions calmed.
How to handle a difficult situation in an interview?
If you have thought about the difficult situation interview question ahead of time and prepared a response, know this: smart interviewers have a simple trick that they can use to catch you off guard by qualifying the question further. For example: Tell me how you handled a difficult situation where . . . you needed to cover for a supervisor.