Table of Contents
What does a customer representative do?
Customer service representatives listen and respond to customers’ questions. Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization’s products and services.
What did you do as a customer service representative?
As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps.
How much do customer representatives make?
How Much Do Customer Service Representative Jobs Pay per Hour?
| Annual Salary | Hourly Wage | |
|---|---|---|
| Top Earners | $52,000 | $25 |
| 75th Percentile | $39,500 | $19 |
| Average | $35,413 | $17 |
| 25th Percentile | $26,500 | $13 |
Do you need a degree to be a customer service representative?
Education. Customer service representatives generally need a high school diploma or a GED. High school education provides customer service professionals with the basic communication and interpersonal skills they need to work in this field.
How do you deal with a difficult customer?
The following are some steps you can take to provide excellent customer service when dealing with difficult customers:
- Keep your communication professional.
- Remain calm and collected.
- Speak softly.
- Practice active listening.
- Give them time to talk.
- Understand the customer’s point of view.
- Assess their needs.
What are the responsibilities of a customer service representative?
Customer Service Representative Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints.
A customer service representative deals with customers who have questions concerning a businesses products, polices, or services. They listen to the concerns or complaints of their customers and give answers and any helpful information needed to solve an issue.
What are the duties and responsibilities of customer service?
Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
What are the best customer service jobs?
There are many job options for those considering a career in customer service. These positions are available in almost every industry. Top employers include call centers, brick-and-mortar and online retailers, credit card companies and agencies, insurance companies, and financial institutions.